Refund policy
How to request billing help or a refund for a Flight Ops subscription, and how cancellation differs from a refund.
Current purchase status
Subscriptions are not currently open for purchase. The public demo does not charge you or start a paid trial. The following process describes billing support and refund requests for future Flight Ops subscriptions.
How to request help
For a billing error, duplicate charge, access problem or refund request, contact contact@e-travel.pro with your account email, order reference, purchase date and a description of the issue. Do not send card details. You can also use the billing assistance link on your receipt, where available.
How requests are assessed
Requests are assessed using the order details, the reported issue, the buyer terms accepted at purchase and applicable law. Statutory withdrawal and refund rights, where applicable, remain available. Submitting a request does not automatically approve a refund; we will tell you the outcome and any further information needed. No blanket waiver of mandatory rights applies.
Cancellation and refunds are different
Cancel renewal through the billing area or the management link on your receipt; contact support if you need assistance. Cancellation stops the next renewal according to the subscription’s schedule and does not by itself refund an earlier payment. An approved refund is returned through the payment service to the original payment method where supported. Processing times depend on the payment service and your bank.